We've automated our Repair process for fast and easy service. Following these steps exactly assures you will receive your jewelry back as quickly as possible:
1. Print a copy of our Repair Form
2. Include the form with your repair
3. Pad and pack the item securely to avoid breakage
4. Drop the item off at our store 1609 NE Alberta Street, Portland, OR, 97219
You are welcome to drop your repair off using our mail slot after hours (it is secure). We suggest using a padded envelope so the jewelry doesn’t break when it hits the floor (our mail slot is at eye level).
We will contact you once your repair is seen by our jewelry experts. Occasionally, there may be a small repair fee -- it depends on the item. We promise to always be fair. :)