If you are inquiring about a piece of permanent jewelry, please refer to the information here.
We've automated our Repair process for fast and easy service. Following these steps exactly assures you will receive your jewelry back as quickly as possible:
1. Print a copy of our Repair Form and fill out the information to include in the package
2. Create your Pre-Paid Return Label here by selecting Repair in the dropdown
3. Pad and pack the item securely with lots of padding (to avoid theft and damage)
4. Include your repair form
5. Drop the item off at your local post office or set it out for your mail carrier
We will contact you once your repair is seen by our jewelry experts. Occasionally, there may be a small repair fee -- it depends on the item. We promise to always be fair. :)