Repairs on pieces purchased in our retail store and graylingjewelry.com are eligible for repairs. We are happy to repair, replace or make an effort to restore your piece of Grayling jewelry whenever possible.
If you have a piece of permanent jewelry that needs to be repaired or resized, please refer to this page for the correct information.
If you believe you received a defective item please contact us so we can assist you immediately. If your jewelry has a defect from errors in craftsmanship and/or faulty components, a repair or a replacement is typically free of charge.
If your jewelry requires repairs due to wear and tear, tarnished chain, or broken chains and/or stones we will repair, replace or make an effort to restore your piece of jewelry at a fair price. We promise we charge the absolute bare minimum in labor/materials required to restore your jewelry.
Please refer to the following articles regarding how to initiate a repair:
*We are usually unable to repair jewelry that was not originally manufactured by Grayling.