Even though welded jewelry is considered a final sale within the industry, we'd love to help you out so you can wear your jewelry again!
We can work with you on a replacement but it’s important to know we will need to cover at least part of the labor and materials to replace your item.
After 30 days, our policy is to offer 75% of your original purchase price in a one-time credit towards a replacement when a welded item is lost, stretched, or damaged and needs to be replaced.
2-3 months = 60% credit
3-6 months = 50% credit
6+ months = 40% credit
If you need help with a replacement under 30 days from your original appointment please email us at support@graylingjewelry.com