Shipping Protection is purchased at checkout and allows you to file a claim with our shipping partner, Corso. It covers losses for lost/stolen/damaged packages.
To file a claim with Corso, please go to this link: https://app.corso.com/grayling/reorder/
They will issue you a refund or a Gift Card which you can then use to place a reorder on our site.
Just enter your EMAIL ADDRESS or POSTAL CODE and ORDER NUMBER. Then click the LOOK IT UP button. If you don't have your order number, search "Grayling Jewelry" in your email inbox and spam folder.
The Shipping Protection is automatically selected at checkout, but can be manually removed. If you choose to opt out of the shipping protection, we can't file a claim if your package is lost, stolen, or damaged and we cannot guarantee a replacement or refund will be issued.