If you choose to opt-out of the Delivery Guarantee shipping protection, we will not be able to process a claim for you in the event of lost/stolen/damaged packages. We cannot ensure a replacement, refund, or store credit will be issued for orders without the Delivery Guarantee.
We suggest you contact USPS directly here: https://www.usps.com/help/claims.htm
For any questions or concerns please reach out to support@graylingjewelry.com.