We stand behind our jewelry and guarantee your satisfaction!
If you’re not 100% delighted with your Grayling purchase, we offer a full refund within 30 days or store credit within 90 days (issued via a gift card) from the date of purchase. Items must be unworn and in brand new condition as the day your item(s) were shipped.
Personalized and custom items are not eligible for returns and exchanges. This includes: Luca Engraved Vertical Name Bar Necklace with Personalized Pendant, any made in house pieces that we do not regularly stock, or select special order solid gold items that we do not regularly stock. Ask us to know more.
In certain instances, we may not allow returns of jewelry with signs of use or that are damaged for reasons not due to our error. We promise to be reasonable and fair, but may occasionally refuse returns that abuse the aforementioned policies. Please contact us with any questions regarding our return policy.
To make a return, visit our portal or stop by our retail store at 2005 NE Alberta St. Portland, OR 97211
*Please note, any applicable shipping charges are non-refundable.