To return a gift you will need the EMAIL ADDRESS or POSTAL CODE and ORDER NUMBER from the original purchaser. You may reach out to us with the name or email of the original purchaser and we can locate the order number for you. Just shoot us an email at support@graylingjewelry.com
Click here to start your return!
Just enter your EMAIL ADDRESS or POSTAL CODE and ORDER NUMBER. Then click the LOOK IT UP button.
You will find everything you need right there, including an option for a pre-paid return label. You will be able to enter your return address after you select your refund method. Please note: Gift recipients should select "Gift Card" if they wish to buy another item from our website. If you select "Original Payment Method" a refund will be issued to the card the original purchaser used.
Please package your item securely with adequate shipping material (jewelry is often stolen from plain/thin envelopes).
A $5.95 label fee will be deducted from your refund. You can avoid this by submitting an exchange for store credit.
Unless you have a Priority Pre-Paid Label, please do not use a USPS Priority Mailer. Grayling will not pay extra postage and your package will be returned to you or the fee will be deducted from your refund.