For the quickest way to make an exchange, please visit our exchange portal.
Just enter your EMAIL ADDRESS or POSTAL CODE and ORDER NUMBER. Then click the LOOK IT UP button. If you don't have your order number, search "Grayling Jewelry" in your email inbox and spam folder. If you still need assistance please respond to this email, a member of our team will get back to you at our soonest availability.
You will find everything you need right there, including an option for a pre-paid return label. Package your item securely with adequate shipping material (jewelry is often stolen from plain/thin envelopes).
All exchanges are issued a digital Grayling Gift Card.
Grayling Gift Cards are valid online and in store and do not expire.
Unless you have a Priority Pre-Paid Label, please do not use a USPS Priority Mailer. Grayling will not pay extra postage and your package will be returned to you or the fee will be deducted from your refund.
Exchanges are also accepted at our retail store in Portland, Oregon.
*Please note, any applicable shipping charges are non-refundable.